Talkback results are out today. Your manager will receive the report for your area and share the findings with you.
For the first time we’ve created a short Talkback video that shows the results for the whole organisation and uses comments from the survey to give a picture of what our colleagues told us. Our overall engagement score (how good we feel about working here) was up 4 points to 78%. That’s the highest it’s been since 2010.
Talkback priorities across the Co-op, and at local level
In light of the results, the Group Executive has decided we’ll focus attention on the following:
- Colleague welfare – increasing safety and reducing bullying, harassment and discrimination. We are already good in these areas, but we need to be brilliant
- Ways of Being – ensuring that our leaders are role models for the behaviours that we want all colleagues to adopt
- Performance management – ensuring colleagues are clear about our expectations of them and supported to deliver to the best of their ability
- Involvement and our “freedom formula” – spotting opportunities for you to get involved in shaping our plans and using your judgement and creativity to a greater degree
So those are our priorities across the Co-op. It’s also important that your team creates a local action plan based on the results in your area. Using the information from your Talkback report, please reflect on what’s working well and not so well where you are, and think about what could be done to improve things. There’s an A3 poster that helps you do this by providing key survey scores, an action planning format, and guidance for leaders. This can be displayed in the workplace, helping you and your colleagues keep track of progress.
A final point – the survey suggests that many colleagues have some doubt about whether what they told us will be acted upon. I assure you the Talkback results are high on our leadership agenda, and are being shared with the Group Board. They couldn’t be more important.
Group Chief Executive