First of all a big thank you for the many messages of congratulations and good wishes that I’ve received over the last couple of days. It’s wonderful to know I have your support as we move onto the next stage of our Co-op journey together.

It’s an enormous privilege for me to take on the leadership of this amazing and unique business and I thank Allan and the Board for the opportunity they’ve given me.

I’m so proud to be leading this team. You’ve all worked so hard to bring our Co-op out of those difficult years we all faced together. I’d especially like to say thanks to our customer facing colleagues in our stores and funeral homes and in our Insurance and legal services centres up and down the country. You’re all incredible people, full of passion and commitment and belief in what our Co-op stands for.

From Rebuild to Renew

So, we’re back on our feet again and feeling proud of who we are and what we stand for.

For 2017 we’re going to see through the strategy that’s already been set for the third and final year of Rebuild. All of our businesses will continue with their transformation and growth plans. And underpinning everything is our target to grow our Co-op Membership by a million new members, half of them new customers to the Co-op.

But as we move through the year, our thinking will turn to the Renew phase of our plans with a much longer and ambitious outlook.

Rod Bulmer is our Renew Director and he’ll be looking at lots of possibilities for our existing businesses as well as potential new markets where we can bring the Co-op difference and shake things up for the benefit of our members. And I’m certain it’s our members and their communities that will tell us where we can make that difference.

I’m excited about the next few years. We’re back on our game, we can lift our heads again. Through our products and services and through our work in local communities and the causes we campaign for, we can show that our Co-op is a business you can trust. A business where ethical responsibility and commercial success can go hand in hand.

I’m going to spend the next few weeks listening to what all of you have to say about where we are now and what we need to do to meet our ambitions. I want to get out and meet as many of you as possible, especially colleagues in Funeralcare , Insurance and Legal Services who I know less well.

I want to spend time getting to know you, your communities and your work in greater depth. It’s this breadth of the Co-op that makes us strong and creates so much potential for us in the years to come.

So I’m very confident about all of you! And because of that I’m confident about our future together and what we can achieve.

Thanks once again for your support. I’ll have more to say when I take up my new role on 1st March.


Join the conversation! 5 Comments

  1. If co-op would pay the right wages for many people some store would be much happier play to work

    • It’s a careful decision on what rates of pay to offer to balance many different business factors – including what competitors offer, overall cost implications, what the jobs market is like, how we maintain value for our Members, inflation etc. There’s a lot to consider, but we always aim to pay a fair and competitive rate for the roles we have. And working for the Co-op is about more than just pay, we hope it’s about progression too. We’re keen for all our people reach their full potential, so do make sure you speak with your manager about how you can progress with your career if that’s something you’re interested in. Thanks ^Kevin

  2. It’s great to hear what’s going on with the business overall but I would be much happier with a brief on what the future plans are for the Coventry NDC in light of current staff changes on all levels. I honestly can’t remember the last time we had a warehouse brief by upper management. Good luck in your new role

    • Hi Robert Have you fed this back to anyone? You have every right to ask your manager about the changes being made at your workplace. Let me know how you get on. Thanks ^Rachel

  3. Great new Steve is a great leader I had a visit from him in my store he was really positive and left my team feeling great about there future xx

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Co-op leaders