Here in digital we’re working with our businesses on some really exciting projects, to improve the member, colleague and customer experience through digital technology. We’re also creating digital ways to bring communities together and make it easier to collaborate.

You can read all about our priorities for the rest of the year in our Digital Plan, but here’s a taste of what we’ve got coming up:

  • Launching The Federation in Manchester, as a co-operative Digital hub for the North West, that supports local businesses, not-for-profits and other co-operatives
  • Working with Funeralcare to transform the digital side of arranging funerals, giving them more time to spend with clients
  • Working with Food, to make it easier for colleagues to find information about how to do things, and manage their schedules and tasks
  • Improving our Co-op’s approach to managing data, so we know we’re doing the right things to stay trusted by members

Keep up to date with Digital

You can keep up to date with what we’re doing by subscribing to our blog and following us on Twitter.

You’ll be hearing a lot more from us over the next few months, as we want to get better at communicating with colleagues right across the Co-op. This is the first step.

If you have any suggestions or feedback I’d love to hear from you.

Steve Foreshew-Cain
Group Digital Director

Join the conversation! 3 Comments

  1. Thanks for your comments Maria and Vicky.
    Digital’s working on lots of different things at the moment – often behind the scenes, to support our businesses. We talk really openly and regularly on our blog (digitalblog.coop.co.uk/) but we realise this doesn’t reach everyone and we need to get better at communicating across the Group. This is a focus for us, and we’ve kicked it off by sharing this plan.
    Another way you can stay updated is by coming to our ‘show and tells’ – these are promoted in a variety of internal channels and also in our Digital Newsletter on Tumblr (coop.uk/DigitalNewsletter). We usually record them too, so people can watch from anywhere.
    If you have any suggestions for how we can reach even more colleagues, It’d be great to hear from you too.
    ^Gail Lyon, Head of Digital Engagement

  2. I’ve got to call this out… Digital was saying this a year a ago – membership 5 and 1 is over a year old now.

    Have you done anything on it since? Why haven’t we got a membership app yet?

    Launching The Federation in Manchester, as a co-operative Digital hub for the North West, that supports local businesses, not-for-profits and other co-operatives – Where are they? – when I went a couple of weeks back it looked like peas rattling round a very big can. Are they hiding on other floors?

    On the following…

    “Working with Funeralcare to transform the digital side of arranging funerals, giving them more time to spend with clients.

    Working with Food, to make it easier for colleagues to find information about how to do things, and manage their schedules and tasks.”

    Isn’t this what IT should be doing? Or is IT now calling itself Digital?

    Improving our Co-op’s approach to managing data, so we know we’re doing the right things to stay trusted by members

    Don’t we have a data protection team that does this?

    No offence, but I’m still none the wiser about what digital do – well other than write blogs about what they are testing out what the end user wants.

  3. Interesting to read through this.
    I’m finding it challenging to understand what has been a tangible output from the digital business at the minute. Other then creating the membership website (which is hardly rocket science), I’ve not seen any hard evidence/output. I’m all for updating the digital channels of the coop but so far I’ve not seen how we can afford to keep it going with limited outputs and benefits.
    I’m aware of the on going work with Funeral care and Food but again this is taking an awfully long time and isn’t exactly setting the coop aside from its competitors.

    Maybe I have higher expectations for our digital team, so I could be out of place by questioning, or maybe there is loads going on but we doing actually know about it.

    Just observations from the outside looking in, but I’m sure others will have similar (and some apposing) views.

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Digital