Devon Gillespie talks us through the new ‘How do I?’ system
I’ve worked in food retail for five years, most recently as a team manager in Rainhill and have always found it takes far too long to find what I’m looking for on CITRUS policy. The information is always too hard to find so I would usually ring another manager to ask for help or ring OSS for support, which used up not just my time but theirs too.
Stripping it down
Over the last four months a team of five store colleagues and I have spent time going through all of our policies. Together we’ve scrutinised them by asking ourselves every possible question we might have. We’ve removed duplicated information, and clarified policies which previously told us to do things in more than one way. We’ve also made changes to the language used, to make it much clearer, simpler, and easy to understand. Our aim is to make life easier in store by having clear, consistent and relevant policies in one place so we can find the information we need, when we need it.
Bringing ‘How do I?’ to life
Our new site ‘How do I?’ will make it easy to find the policies you want via a simple google-style search bar. It now only takes an average of 30 seconds to find what you need!
The ‘How do I?’ site will be easily accessed through the back office – so everyone will be able to look up what they need. To make it even easier there’s no log-on – so no need to remember a password. ‘How-do-I?’ will not only be a great tool for improving store knowledge and colleague development, but will also save loads of time. We’re also working on getting the site available on smart phones – so watch out for this early next year.
In the moment feedback
This new system has been in trial stores over the last month, and has been really well received – colleagues love the simple look and feel and have praised the clear, simple information as representing a great move forward from CITRUS policies. There’s a comment section linked to each page to encourage feedback, so we can make changes and improvements to the site using your feedback. This will remain a constant feature, all responses will be fed back to the relevant people so updates can be made quickly.
The site is now live in all stores, so don’t be shy, go explore ‘How do I?’
Team manager, Rainhill