Last month, a team of 22 Store Managers and 11 Retail Support Centre colleagues got together for the first ever food stores Hackathon.
If you’re a techie (or like to watch American TV) then you might be familiar with the term. A hackathon is an event where computer programmers meet with subject matter experts and collaborate intensively on software projects. The goal is always to create usable software.
So, we took inspiration from this simple idea and instead of a usual listening session where we discuss things that are wrong, we focused on key areas of our jobs and worked together on how we could simplify, change or improve them.
Here’s a few things we worked through:
Change can be overwhelming, and we said that simple communication and a more structured approach to scheduling change would be massively helpful. But just as important is that we invest in time to allow stores to cascade information and brief their teams on change, something which they struggle to do right now.
Rhythm & Routine
The Rhythm & Routine book was a hotly debated topic – while some colleagues felt it made a great training and handover tool, there was agreement that it duplicates a lot of work, and could be split, or made optional to remove unnecessary task.
Leadership and Key Performance Indicators (KPIs)
Another common theme was that there’s too much uncertainty and inconsistency in how we measure performance. With stores having different experiences of which KPIs are the most important, colleagues agreed that a strong, clear and consistent leadership approach to KPIs is essential to help stores.
The Colleague Insight team will be working hard to share and champion the ideas raised, taking them to the teams who can help to bring them to reality and inviting those stores back to help shape the change. The hackathon was a great way to get ideas from our colleagues, and we’ll be doing more of these events in 2018 – so watch this space for your opportunity to get involved. In the meantime, if you have any insights you’d like to share any ideas on how we can simplify, change or improve, email us at firstname.lastname@example.org