It’s an exciting time here at Co-op Insurance as we launch our travel insurance – our first new product in seven years. It’s been so long because we wanted to offer something unique in the market – a fairer and more transparent type of insurance that’s accessible to more people with health conditions that would otherwise struggle to get insured.
The journey to create Co-op Travel Insurance started around 18 months ago when we reviewed our products, and the need to create a travel insurance product that would fill a gap in the market leapt out at us. We felt that with the right partner in place, a Co-op Travel Insurance product, shaped with members, would really show our Co-op difference.
Our members helped us develop it
The insurance industry is often told it needs to improve customer service, so we were really keen to do better. We started working with our partner Mapfre to put together a proposition and in January last year went out to our members – some we contacted online, and others we spoke to at focus groups. We broke down the product and got members to rate each element, telling us what they liked and what they weren’t bothered about. We also asked them what they liked about other travel insurance products, what annoyed them, and what they felt was missing. After getting this feedback we looked at the product again and made changes based on what we’d heard. When we went back to them with a revised version we got some great feedback on it.
We look after you before, during and after your trip
Most travel insurance policies protect you while you’re on holiday, but Co-op Travel insurance does a lot more. Our travel insurance looks after you before, during and after your trip. That could include medical advice if you get ill before you go away, a great level of protection while you’re away, and support or treatment if you’re still unwell when you return home.
An example of the support you’d get:
Before: We offer a UK-based video medical service ‘Doctor Care Anywhere’ that you can access before or during your holiday so you or an insured family member can speak to a doctor and get advice.* We also provide scheduled airline failure insurance, so if the airline goes out of business, the cost of your flights is covered.
During: You’ll get emergency medical assistance 24/7/365, and as long as you tell us as soon as you go into hospital, or before incurring expenses over £500, we’ll pay for everything upfront.** You’ll be able to access unlimited medical cover and we’ll cover any age and medical condition, allowing everyone to enjoy going on holiday, no matter what their situation.
After: We listened to what our members said about coming home, so we’re offering policies (all except Bronze cover) that provide home care like physiotherapy if you need it when you get home. And if you’re left unable to do everyday tasks, we’ll also offer help around the home and with childcare.***
Even better value for Co-op colleagues
Colleagues who buy a policy will get a 10% discount^ (excludes optional extras), and if you buy an annual policy on or before 28th February 2018, you’ll also get a free night in a UK hotel (Ts and Cs apply†).
For a quote, visit coop.co.uk/travel or call 0330 400 1678 and quote code Colleague10.
Head of Partnerships, Co-op Insurance
Terms and Conditions:
* Video call consultations available 8am to 10pm 365 days a year, voice call consultations available 24 hours.
** Available in selected destinations. Important limitations, restrictions & excess apply; visit our website for more info.
*** Not available on bronze cover. Available on your return to the UK, following an injury or illness abroad which requires on-going rehabilitation.
^ Offer available in your first year and may be withdrawn at any time.
†For policies bought between the 6th Dec 2017 and on or before the 28th Feb 2018, exclusions apply visit www.onenightfree.co.uk/coop/ for more details.
Lines open 8am-10pm Mon-Fri, 9am-5.30pm Sat-Sun and 9am-5.30pm on bank holidays.
Co-op Travel Insurance is arranged and administered by Insure & Go Insurance Services Ltd. Co-op Insurance Services Limited is authorised and regulated by the Financial Conduct Authority, register number 779364 and registered office; CIS Building, Miller Street, Manchester M60 0AL. This insurance is underwritten by MAPFRE Asistencia Compañía Internacional de Seguros y Reaseguros, SA, which is authorised by Dirección General de Seguros y Fondos de Pensiones and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority; details about the extent of this limited regulation are available on request. UK Registered office; 5th Floor, Alpha House, 24a Lime Street, London, EC3M 7HJ. Company Number: FC021947. Branch Number: BR008042.