We recently set-out our Stronger Co-op, Stronger Communities ambition, and an important part of this is doing right by our colleagues, who will then do the right thing for our members and customers.
In the past we’ve used our annual Talkback survey to listen to our colleagues. This gives us really detailed insights, but doesn’t give us the timely results we need to make changes quickly.
So for 2018 we won’t be doing our annual Talkback survey, and instead we’ll ask for feedback more regularly, in these three ways:
- Talkback Pulse – every month we’ll invite a representative sample of colleagues to share their views on a topic. Every colleague will get the chance to take part at least once a year. The shorter survey will run for two weeks, and Co-op wide results will be shown on a dashboard and a quarterly Exec level report. The first one will run from 2-15 May, and senior leaders will get the results within a fortnight.
- Colleague Voice – in June we’ll launch the Colleague Voice Forum, after a successful pilot last year. Business and department specific forums will feed into it, so colleagues in all areas can take part.
- Talkback Express – towards the end of 2018 we’ll introduce Talkback Express which will give flexible, local insight for specific projects.
We’ll also keep listening to your feedback through our online and social media channels and sharing your comments with relevant people in the business.
Get involved and have your say
If you’re asked to take part in Talkback Pulse please do, as we can only make changes if you give us your feedback.
By getting more timely feedback and insight, we’ll be able to understand and tackle issues much quicker, and in a more focused way than ever before.
If you have any questions, take a look at these Talkback Pulse Colleague FAQs
Chief HR Officer