Laura Tilbury, winner of the Do What Matters Most award

We’re sharing the amazing stories of our 12 winners of the first ever Co-op-wide Thank you for Being Co-op awards.

Laura is a funeral arranger in our Berkshire region. Here’s her story.

“My instant reaction to winning was – ‘no way, that’s crazy. I haven’t done anything anyone wouldn’t do’. It’s nice for the whole area because we’ve had a tough year. It’s nice for something good to come out of it.”

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Laura is a problem-solver. As a funeral arranger, she makes things happen.

There’s no denying her area have had a tough year. But her positive energy is infectious and came into play when she gave everything to help re-open the Windsor branch after it closed.

“When we went in we didn’t have anything,” she explains. “We had to build relationships with ministers, clergy, churches, the community, from scratch.”

Laura’s dedication and willingness to go the extra mile meant the branch opened in no time with brilliant feedback from local people and has now become one of the busiest in the network.

Families first

But it was her tireless work behind the scenes when a local crematorium said they were going to cancel a family’s service for their loved one because of reasons out of Funeralcare’s control, where she truly showed that doing what matters most is what she’s all about.

Where some would’ve cracked under the pressure and passed the problem to someone more senior, Laura did what mattered most and used her initiative. Thinking cleverly around the problem and going out of her way to get things back on track.

“This family wouldn’t have been able to say goodbye to their loved one,” she says. “To me, it was just another problem to solve in the life of a funeral arranger. I don’t think it’s anything special.

“There’s no better feeling knowing that that funeral went off with no problems. A family will never get over something going wrong in a funeral – so we make sure nothing does.

“I feel that this award is for all the funeral arrangers in this area including my job-share Sue. It’s good to know people recognise us and realise we’re a key cog in the whole operation.

“This is everyday stuff to us. I know colleagues that go out of their way all the time to help families in any way they can – that’s just what you do.”

What colleagues said about Laura

“I know, as a line manager, that most arrangers would have cracked under this pressure and passed the situation to a manager to resolve.

“She dealt with the situation, found a resolution then updated me and carried out the rest of her plan.

“She absolutely did, and does, what matters most for the business, for the branch, for the deceased, and for the family. She is a shining example of doing what matters most.”  

“Not only is Laura training a new colleague but is helping to open this branch following a refit and many months of closure.”

 

Join the conversation! 9 Comments

  1. Well done Laura, you’re a little superstar as always. xxx

  2. Well Laura and well deserved.
    I used to be a Funeral Director associated with Laura and Sue`s branch and believe me they are 100% there for the family`s that they serve and nothing is ever to much
    It was a privilege to work with them.
    Thank you

  3. Very lucky to have worked with Laura in Windsor. Congratulations. Now rock those pink loafers at the awards ceremony! 😉

  4. Well deserved. Need more people like this

  5. Laura is a wonderful role model for our new arrangers coming in to the business. She is a star (a humble one, but a star none the less!)

    Congratulations Laura, you truly deserve this award.

  6. Well done Laura! I know you always go above and beyond so very well deserved. xx

  7. Laura is a positive, shining example to all our team in Berkshire and we couldn’t be more proud of her for winning this award. Well done Laura.

  8. Well done Laura, well deserved and a voice for many of our arrangers.

    Wendy

  9. Laura totally deserves this award – Well done Laura XXX

Comments are closed.

Category

Awards, Being Co-op, Funeralcare and Legal Services, Great place to work, Stronger Co-op, Stronger Communities

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