I’m Angela Bell, I work at our Petrol Millbridge store as a Customer Team Member (CTM).
When we all started wearing headsets at the start of the trial we were all moaning that they were uncomfortable or messing up our hair. But actually, it was because we weren’t used to wearing something on our heads.
Once you’ve been wearing it for a while, you don’t even know you’ve got a headset on. I sometimes forget to take it off when I’m going home now. I was flying over to the bus stop one night and a lady said ‘your headphones are falling off’, so I said ‘oh, I’d better take this back!
We had a bit of a giggle when we first started using them. Because we could all check in with each other we’d say things like ‘what are you doing in there?! to someone in the warehouse, just to have a bit of a joke while we were figuring the headsets out.
One of the ladies from another store came in and said ‘what’s all this?’, and when I told her the rest of our shops would be getting them soon she wasn’t keen, but I told her they were really helpful, and that they’d notice a big difference.
They help you get hold of your colleagues instead of shouting or using the tannoy, it’s much more personal. If someone’s on the till you can actually ask someone to bring you change, instead of them coming out, asking what you need and then going back and forth to get it.
If I’m on the shop floor replenishing, or in the back getting stock from the warehouse, and somebody’s got a queue, they can call me by name and ask for help, instead of using the tannoy and having everyone rush the till when they might only need one person.
You can also tell your team straight away if you spot a suspicious person. Whereas before, the only choice you’d have would be to use the tannoy, which would mean everyone in the shop would know, including the person in question.
They’re fantastic, we gave them a go because we knew we were part of the trial run. Now I wouldn’t want them taking away!
Angela Bell, Petrol Millbridge
Hear more from other colleagues who’ve been a part of the trial in the video below, or have a read of the transcript:
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