You may remember last month we said we wanted to give you the opportunity to share your views more regularly. So rather than an annual Talkback, we’ve moved to monthly, shorter Pulse surveys to get more timely feedback from our colleagues.
Each monthly Pulse survey will go to a representative sample of colleagues across the business – so don’t worry if you didn’t get one this month, you’ll get one in the coming months – and each quarter will have a different focus. By the end of the quarter we’ll have enough responses to give high level results for each business area or support function.
This quarter our focus is on one Co-op – a really important part of our Stronger Co-op, Stronger Communities ambition – and our people priorities of inclusion, wellbeing, recognition and performance.
I was really pleased to see that our overall engagement score remains stable at 76% (+1 since Talkback 2017).
- You’re increasingly proud of and feel connected to our Co-op.
- You believe in our products and services.
- You said the Thank You for Being Co-op awards demonstrated how we’re recognising you more, but there’s still an opportunity to simply say thank you to each other more often.
Areas of focus
- You’re less convinced that your leaders stimulate discussion and feedback. I know how important this is, so I’ve asked all our leaders to make sure they’re focused on this.
- Some of you said you’ve experienced bullying, harassment or discrimination. We must make improvements here. Many organisations don’t ask about this in their colleague surveys, but we do because it’s so important. Our approach to bullying, harassment and discrimination is zero tolerance. If you’d like to find out more please read our bullying and harassment / respect policy.
- We saw declines in questions about change involvement and teams working well together. We’re early in our one Co-op journey, which is all about how we succeed together as one organisation, but I’ve asked our leaders to be collaboration role models. Please do the same where you can – talk to other teams if it helps you deliver for our members and customers.
This is an encouraging set of results for our first Talkback Pulse, but there’s more we can do. Having results each month gives us a great opportunity to make changes to the things that matter to you more quickly than ever before.
The next survey opens on Wednesday 6 June – please keep your eye on your email to see if you’re part of the random sample of colleagues invited to take part.