We know that in order to get closer to what our customers need within Food we need to deliver the ‘retail basics’: value for money, availability (the right products on our shelves), the right range (products our customers want) with friendly service.
This week I’m excited to announce that we’ve launched a new Range, Space and Merchandising system that will:
- improve the way we plan store layouts and space for products, saving us time in the Support Centre
- give stores a more tailored range – giving our customers access to the products they want
- build better local ranges across the country, bringing us closer to the hearts and minds of our local communities
We’re also investing in a brand new supply chain system
This forms part of a bigger plan to improve our availability, reduce wastage and reduce the amount of stock we hold in both our stores and depots.
This is a huge investment in our business to improve the way we work together. It will allow us to continue to thrive in a competitive market, and will give us the tools to lead in the convenience sector.
Retail Chief Commercial Officer