I’m really pleased that Co-op Insurance is rolling out a new MOT and Servicing product – Co-op Car Care – today. I tried it as part of a pilot last year and was really impressed that it made my MOT more convenient, at a great value price.
Last spring, when my MOT was due, I saw an email about Fixter, a service I could use to get an MOT or service done, with a discount for being a colleague member.
What really stood out to me was that my car would be picked up from and dropped off to my chosen location – in my case the carpark outside Angel Square. This was really convenient for me as I work across the road in Miller Street.
This was a big benefit for me as I usually spend about 4 hours travelling to drop off and pick up my car when I’m having an MOT, so it saved me time and half day annual leave.
I thought the service was great for other reasons too:
- I booked by MOT online (you can do the same for a service). I chose a slot to suit me – this made the booking process, quick and hassle free.
- The price seemed really reasonable. As colleague members we get £10 off each transaction by using our colleague membership number – for me, this meant a great value MOT.
- Someone contacted me when the car was at the garage. In my case, I was pleased that it passed the MOT with no problems, but if work had needed doing there is a car expert on hand who will let you know exactly what needs doing, how much this will cost, translate any jargon and make sure you are informed.
- When the MOT had finished I was able to track my car back to the office through an app, as well as being kept up to date throughout the process.
The only feedback I had was it would be good to have a way to quickly identify the person picking up your car, ‘The Fixter Hero’, as they weren’t wearing a uniform, so I was really pleased to hear that this has been taken on board.
Some Fixter Heros are already wearing a new badge that is being introduced as part of the full roll out of this product. We’ve also used the name chosen by, and voted for by, our members – Co-op Car Care.
The service is currently available in these locations:
|Isle of Wight||Bristol||Cardiff|
We’re working to get coverage across the UK, so watch this space for it rolling out where you live.
As a Co-op colleague you can get £10 off an MOT or service per transaction. Go to coop.co.uk/carcare to book your MOT or service. Remember to enter your colleague membership number to get your discount.
We want to have more insurance products for more of our members, this is a key part of our Stronger Co-op, Stronger Communities ambition, so expect to see more insurance products with a Co-op difference coming this year.
Sales Development and Communication Change Advisor, Co-op Insurance