A few weeks ago, my Post Office team moved over to Kronos, a system that submits employee hours to Payroll. The idea was to test it and find out whether it would help us run our day more smoothly and serve our customers better.
When I first heard about the move, I was really excited about the positive changes it could bring. Our Post Office Manager, Anita, was a little concerned about getting to grips with a new system but almost instantly, she started to see the benefits.
I think it’s great that I can see the whole team’s availability when previously, I couldn’t see any of their information and couldn’t view their daily schedule. Before this change, Post Office felt like a separate entity – now, Anita and I can work together to make use of the hours in the best way possible, making things better for everyone!
The system already helped make a big difference over Christmas – we moved some hours over to the Post Office to help during the busy period. Anita is happier too; in the past she struggled to cover holiday bookings due to lack of cover but now, the TARA system automatically gives her the hours to run the day meaning that won’t happen.
Since we moved the Post Office team over to Kronos, I’ve noticed that the relationship between the teams is much better. Before the move, the separation between them was quite obvious but now, the changes have broken down barriers. I’ve noticed a lot of chatter around the Shifts app too – the Post Office team love it! It’s brilliant how a few minor changes have made such a positive difference.
Overall, the trial ran seamlessly and the benefits far outweigh any concerns we had. Anita’s workload is easier to manage – she doesn’t have to worry about signing wages off like she used to and she’s felt really supported over the past few weeks.
Post Office colleagues are all moving over to Kronos in the next couple of weeks; if you’re worried about the changes, my advice would be to use it to your advantage. You’ll find it really makes a positive difference to your scheduling and overall team moral.
Store Manager, Bromley Cross