By Rébecca Pointeau, Funeral Arranger, Farncombe funeral home
I’ve been a Funeral Arranger in Farncombe funeral home since summer 2018. When I saw the #BeingCoop award nominations were open, I knew I had to nominate Sam.
Sam’s an Estate Planning Lead for the Berkshire region, which covers 28 funeral homes. The region is usually covered by two Estate Planning Leads but unfortunately due to a period of sickness for her peer, it meant Sam was left with the full region under her care for three months.
Despite her workload doubling, Sam took it all in her stride managing everything as efficiently as possible with little complaint. During this time, she didn’t simply just ‘get by’, but she made amazing progress. She recruited five new Funeral Arrangers in to the business, which meant we’re in a much better position for our homes being able to help more families in their time of need. The biggest thing she worried about during this time was not being as easily available for us to turn to but even then she was always there!
She acts as manager and mentor, and is a wonderfully genuine and caring manager who remains professional without losing her warmth.
Sam was a Funeral Arranger before she was promoted, so can truly empathise with the difficulties of the job, often advising from personal experience how best to navigate certain issues and tasks. She goes above and beyond to help out any colleague (not just those she’s in charge of) and cares about each of them as an individual, reaching out when she knows any one is struggling, either professionally or privately.
When you work in such an emotionally weighty role, such empathy is crucial. Sam’s a shining example of exactly what it means to show you care and truly deserves to be recognised for everything.
A very worthy winner of the 2019 #BeingCoop Funeralcare Colleague of the Year.