By Steve Murrells, Co-op CEO
I want to say a huge thank you to everyone who took the time to give us your feedback in the Talkback About Your Leader survey. More than 48,500 of you responded, which is even more than last year.
Your feedback about your experiences working here is so important in helping us to understand what we’re doing well, and where we can make improvements to make the Co-op a great place for you to come to work.
You gave us a lot valuable feedback, so we’ve prepared a short animated video which summarises the headlines from this year’s results.
I’d like take a moment to give you an overview of the wider Co-op results from across the business, so we can reflect on what you’ve told us.
I’m delighted to say that our engagement score across our Co-op remains strong for the fifth year running at 76%. In fact, four out of five of you said you enjoy working here, which is wonderful to hear.
Most of you also told us that you’re proud to tell others you work at the Co-op (75%), and you would recommend it as a place to work (73%). Reassuringly, you also encourage your friends and family to buy our products and services (79%) and you feel a strong sense of belonging (75%).
Like me, what you value most about working here is how we’re more than just a business and the difference we make with our local communities. We understand that we need to recognise the great work you do everyday and make sure we say ‘thank you’ more often. You also said we should do more to encourage different ways of thinking and consider more of our colleagues’ opinions.
In the main, you feel more involved and empowered in your work; 91% of you said you feel trusted to do the right thing, and significantly more people said they feel involved in decisions. Most of you feel safe when you come to work every day and a large majority of you are aware of the fantastic work done on our Safer Colleagues, Safer Communities campaign.
There are some important issues we need to address, as a third of you report having experienced an incident in the last year that made you feel unsafe. This isn’t acceptable and we’ll explore how we can tackle this urgently. Likewise, there were a small number of areas with reports of bullying, harassment and discrimination. We continue to have a zero tolerance approach to dealing with these behaviours and we’re working hard to make it easier for those of you who are affected to speak up and feel safe doing so.
You’ve had even more positive experiences with your leaders this year, and most of you would recommend your managers. There’s still work to be done however, as you’d like leaders to ask for feedback on themselves more regularly, and we need to improve the way we manage poor behaviours of colleagues whenever it happens. You’d also like to see more guidance on how to develop and build your careers.
It’s encouraging to see that two thirds of you believe that action will be taken off the back of the feedback you’ve given us.
For a more general overview of each of our business areas, we’ve created a brief summary of the headline results in the infographics below. Please take a look if you’re interested in how your business area has performed this year.
These results are just the start
Thank you again for filling in the survey – I really value everything you’ve shared.
Line managers should have received their team reports last Friday (as long as the criteria was met). The reports will contain the full breakdown of your individual team’s thoughts, experiences and reflections on the environment they work in. I hope everyone who received a report is taking the time to read through it and reflect on the feedback they’ve received from their colleagues.
Effective action planning is crucial to driving positive improvements and effective change. I’d like to see every manager having constructive conversations with their teams about how you can celebrate the good, and work together to build on the areas for improvement.
These Talkback results are just the start, and each one of us, regardless of our job, can reflect on them. It’s important for us all to identify the role we can play in building a collaborative, inclusive business for everyone, and we can only do that by working together.
We’ll be continuing our Talkback conversation next year, and I personally can’t wait to see what we can do next.