By Sam Tyrer, Managing Director Funeralcare
Today the Competition and Markets Authority (CMA) published its provisional decision report into the funeral industry, something we’ve been working on closely with them for the last couple of years. They’ve outlined some steps that, if implemented in their final report, (due March 2021) will need to be taken by funeral directors and crematoria to make sure that bereaved families are given the best possible support at a difficult time in their lives.
We’ll be working through the full report in readiness for responding to the CMA by 10 September and for engaging with them in response hearings later in the year.
I’m very proud of the work you’ve all done to support families over the last few months. The CMA have acknowledged Covid-19 has had a significant impact on our market and will be likely to change the way funeral businesses operate in the future.
The main topics covered in the report are price transparency, standards of quality and care, and regulation of crematoria services – things we’ve been working closely on already and we believe we lead the industry on the first two.
At Co-op Funeralcare our fabulous colleagues work hard to provide bereaved families with unique and beautiful ways to say goodbye to their loved ones, so we’re pleased that the CMA have recognised the importance of quality and standards of care. This is something we’re passionate about and we welcome the focus on ensuring every funeral director delivers the right standards in every instance.
We’ve been leading the way in price transparency, as we know that bereaved families are looking for clarity on what’s included in their funeral arrangements. We’ve also worked hard over the last few years to bring prices down and offer value for money in what is, for many, one of the biggest purchases they will make in their lifetime. We know that every funeral is truly unique and personal to the family or individual – this isn’t a ‘one size fits all’ product so the cost of a funeral can vary from family to family.
We’re the best in the market when it comes to offering our clients full choice and we must continue to do this on every occasion. Our new proposition trials are taking this to the next level and offer a truly bespoke service at the very best prices.
We’ll continue to work closely with the CMA to support their work and the implementation of the findings.
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