By Antonio Divaira, Field Operations Manager

In Food, our store colleagues continue to do a tremendous job serving our customers’ needs, especially during these challenging times.

Our closer strategy is about being closer to where our customers arewhat they need, and what they care about. We know that customer shopping habits are continuing to change, which is why we’re re-imagining convenience for the digital world.

We’ve rapidly increased our online offer to meet customer demand through our online shop. Our partnership with Deliveroo and Parcel Services enables us to offer further availability, flexibility, and choice to meet community shopping needs for on-demand convenience.

We’re continuing to see significant changes online with new customers using the channel that have never used it before, giving them access to our products in a way that works for them.

We’re also improving our Co-op-run delivery service (electric vans and new store kiosks), expanding our collection and returns offer with John Lewis, DPD and Amazon. And we’re not stopping there; we’re continuing to innovate by testing and trialling more services like Starship robots to give our customers what they need and want while getting more of our products into homes across the UK.

These services are now more critical than ever, and it’s an incredible achievement that we’re in everyone’s local community, which means we’re able to give our customers a safe, fast, and convenient way to shop with us.

Watch the quick video below where our colleagues Elzbieta, Amy and Fahim share the benefits these services have for them, our customers, and communities. 

Join the conversation! 1 Comment

  1. Thanks for sharing this story Antonio. I work in the support centre and rarely think about the impact these services have on our store colleagues, so it’s great to hear from them about the benefit of these services on them and our customers.

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