By Tom Foynes, Capacity Planning Analyst   

I’m Tom, I’m a Capacity Planning Analyst within Funeralcare and I’ve been at Co-op for 12 years. Throughout my career, I’ve used my analytical skills and data to understand where we can become more efficient. I’m used to creating dashboards and reporting but usually I do this within Excel. 

This year, I took three months off work for shared parental leave when my daughter was born. My colleague John Reynolds covered my role while I was off. John has experience with Power Platform and during my leave he built two apps.  

The first was an Observation App, which was built to capture observations across Funeralcare to ensure we’re providing the best possible client care. The second was a Visit App, which was built to help make sure we were capturing things like colleague check-in and support, service and process, health and safety, and funeral home information. 

When I returned, John handed these over to me and this really sparked my interest in the Power Platform. I initially needed to do a little work on the apps, but I’ve had great support for the past couple of months so I kind of feel like a Citizen Developer already. I’m now using the skills I’ve learnt to build a brand-new app.

The Ashes App helps us complete an audit on anyone who has been in our care for 12 weeks. The app makes our audits quicker, easier to complete and improves our client services. Building the app has been a great collaborative project with my Funeralcare colleagues Alex Kennedy and Gareth Davies, and we’ve had fantastic support from colleagues from across the business too. After seeing how it can solve problems in our team, I’m really looking forward to continuing to develop my skills across the Power Platform and spotting opportunities to utilise the tools to improve the way we work.

For anyone thinking about being a Citizen Developer, just go for it. I’ve been upskilling with the Power Platform for the last couple of months and having the ability to connect with like-minded colleagues is fantastic. We learn from each other and being part of a network will give us greater visibility of what’s going on across the business. 

Join our Citizen Developer programme

Different teams from across Co-op have come together to save time, money and solve business problems using Power Platform – a suite of tools we all have access to. Power Platform can help all of us to automate processes, create applications and build detailed reports.

The Citizen Developer programme is open to any Co-op colleague wanting to develop their skills in Power Platform. If you’d like to find out more, take a look at the Citizen Developer site.

You can sign up to be a Citizen Developer here.