Kenny Hardy, Store Manager from Laundon Way in Groby, is documenting his store’s first week of using headsets. Hear how it went:

Day five

Day four

Day three

Day two

Day one

FOR OUR STORE COLLEAGUES: We know you can’t watch videos in store, but if you visit this site (colleaguestories.coop.co.uk) and search ‘headsets’ on a personal device, you can watch it from there. Or here’s a transcript, if you’d prefer.