Talkback Pulse – cycle one results and Talkback – about your leaders

We’ve completed our first three-month cycle of Talkback Pulse surveys, so we now have enough responses to give high-level results for each business unit and support function as well as pan-Co-op.

The pan-Co-op results have highlighted some positive insights that we can continue to build on, but also identified some emerging trends that we need to explore.

Our cycle one Pulse between May and July told us:

  • Engagement across Co-op remained stable at 75%, with the average of the monthly Pulse surveys staying at the same level as Talkback 2017.
  • Most colleagues told us they’re having regular performance conversations, with just over six in ten having them at least monthly. Engagement for these colleagues increases to over 80%.
  • Colleague wellbeing and bullying, harassment and discrimination (BHD) needs continued leadership focus, as 8% of colleagues said they’d experienced BHD in the last month.
  • Listening and involvement remains critical to engagement, particularly during change.
  • Perceptions of positive leadership behaviours, such as giving feedback on performance and encouraging team discussion have declined by 6% since 2017. I’d like to understand more about this, and our Talkback – about your leaders survey next month will help us do this.

If you missed it in my last update, we’ll run our new Talkback – about your leaders survey for all colleagues from 4 -18 September. This will deep-dive into leadership at Co-op and give baseline results for our new leadership capability framework that will be rolled out next year.

As leaders I strongly urge you to continue to listen to and engage your teams. Tell them about the survey and encourage them to be open and honest when completing it. It will give you invaluable feedback on your own leadership capabilities as well as supporting us all to take more targeted development actions as a Co-op leadership team.

Your HR partner will share and talk through the cycle one results for your business area with you shortly, if they haven’t already. We’ll start to communicate the results to colleagues through the usual channels from next week.